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Customer Service




FACTS-K12
Please refer to the Frequently Asked Questions
before calling.
(866)441-4637

Frequently Asked Questions

Sign In Issues

If you have received an error on your screen, the message should provide the necessary steps to resolve this issue. You may have typed either your username or password incorrectly. Check to make sure that your Caps Lock isn't turned on as passwords are case-sensitive. If you don't remember your account or password, you can retrieve them here.


E-mail can take several minutes to be delivered. If you have not received an e-mail within 15 minutes, be sure to check your spam or junk e-mail folder. For your security, account-related correspondence is only sent to the e-mail address we have on file. If you have activated a new or different e-mail address but have not updated this information with us, you will need to check the previously used e-mail address or contact Customer Service.


You should have received your registration code with your e-mail or postal correspondence from us. If you are expecting e-mail correspondence, please check your spam or junk e-mail folder. If you did not receive any correspondence or have misplaced it, please contact Customer Service.


You can unlock your account by clicking here. Accounts can be locked due to reaching the maximum number of attempts with incorrect log in information or due to inactivity. If you are still unable to access your account contact Customer Service.


You will need to contact Customer Service for assistance.


You must first log in. You can then access the My Profile link to update your account information.

Page Issues

The minimum screen resolution that is required to effectively use this site is 1024 x 768. Smaller resolution settings may prevent you from accessing certain areas of our web site. Please see your operating system's help for adjusting your screen resolution.


This can happen if your screen resolution is too small. This web site requires a minimum screen resolution to access the entire site. Please adjust your screen resolution to 1024 x 768. If you need assistance with this, please refer to your operating system's help.


First, verify that your JavaScript is enabled by using our browser diagnostics. If JavaScript is enabled and you are still not seeing information in the dropdown, your company/school network firewall or PC firewall may be blocking content from sites used by us. The following two sites host JavaScript libraries used by this website and will need to be added to your trusted sites: https://ajax.aspnetcdn.com/ajax/jquery/jquery-1.9.0.min.js, http://code.jquery.com/, and https://d2i2wahzwrm1n5.cloudfront.net. Corporate or school users, please contact your IT Department. Home users please modify your browser and firewall settings.


First, verify that your JavaScript is enabled by using our browser diagnostics. If JavaScript is enabled and you are still not seeing information in the dropdown, your company/school network firewall or pc firewall may be blocking trusted sites used by us. The following two sites host JavaScript libraries used by this website and will need to be added to your trusted sites: https://ajax.aspnetcdn.com/ajax/jquery/jquery-1.9.0.min.js, http://code.jquery.com/, and https://d2i2wahzwrm1n5.cloudfront.net. Corporate or school users, please contact your IT Department. Home users please modify your browser and firewall settings.

Other Questions

Configure your browser to allow cookies. Then close all browser windows and restart the browser. If you need help enabling cookies in your browser, see our instructions here.


Close all browser windows and tabs and restart your browser. If you are using AOL you will need to sign off and close AOL and then restart AOL.


You can add a bookmark to the current page by pressing [Ctrl] + D concurrently in any browser. You will want to bookmark the home page at https://online.factsmgt.com.


Adobe reader is required to view some documents stored in our system. You can download a free copy of Adobe reader at http://get.adobe.com/reader/.


FACTS Management Company
121 S 13 ST STE 201
Lincoln, NE 68508 - 1911


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